SHIPPING & DELIVERY

01 — SHIPPING PARTNERS

All orders are shipped from India through trusted international courier partners, including DHL Express and other reliable shipping providers.

We work with established courier partners to provide secure, trackable delivery to customers across Europe and other international destinations.

02 — ORDER PROCESSING & DISPATCH

Orders placed before 2:00 PM IST, Monday to Friday, excluding Indian public holidays, are generally processed and dispatched on the same working day.

Orders placed after the cut-off time, or over the weekend, will be processed on the next working day.

Once your order has been dispatched, you will receive a confirmation email containing your tracking number and a tracking link so you can follow your parcel's progress.

03 — SHIPPING CHARGES

ORDER VALUE	SHIPPING COST
Orders above €25.00	FREE
Orders below €25.00	Standard shipping rate applied at checkout

Where applicable, shipping costs are calculated at checkout based on your delivery address and order weight.

The total shipping cost will always be displayed before you complete your purchase — no surprises.

04 — ORDER TRACKING

All international orders include tracking.

Once your parcel has been dispatched, you will receive an email containing your tracking number and a direct link to track your shipment through our courier partner.

If you have not received a tracking email within 24 hours of your order being dispatched, please check your spam or junk folder. If you still cannot locate it, contact us at hello@projektcase.com.

05 — NON-DELIVERY & RETURNS TO SENDER

If a shipment cannot be delivered due to an incorrect or incomplete address, recipient unavailability, refusal to accept the parcel, or failure to complete any required customs procedures, the parcel may be returned to us.

In such cases:

• We will contact you to confirm or correct your delivery address where applicable.

• Any re-shipping or additional delivery charges for a second delivery attempt will be the responsibility of the customer.

• If you prefer a refund instead of re-shipping, we will process a refund for the product value only. Original shipping charges are non-refundable in these circumstances.

Please double-check your delivery address before confirming your order. A small step that can save a lot of hassle.

06 — CUSTOMS & IMPORT DUTIES

All international orders are shipped from India and may be subject to customs duties, import taxes, VAT, or other charges imposed by the destination country.

These charges vary depending on the destination country's regulations and the value and nature of the shipment.

Any customs duties, import taxes, VAT, or other charges imposed by the destination country are the responsibility of the customer.

Projekt Case does not control these charges and cannot guarantee whether or how much you may be charged.

Customers are responsible for complying with any customs requirements applicable to their country.

07 — DELIVERY TIMES

Orders are generally processed and dispatched within 24–48 hours, subject to our stated order cut-off times.

Estimated delivery times displayed at checkout are estimates only and may vary depending on the destination, courier service, customs clearance, local delivery conditions, and other factors.

International deliveries may occasionally experience delays due to customs processing or circumstances beyond our reasonable control.

Projekt Case is not responsible for delays caused by the courier, customs authorities, or other circumstances outside our control.

08 — CONTACT US

QUESTIONS ABOUT YOUR ORDER?

For any questions regarding your order or shipment, please contact us at:

hello@projektcase.com