Refund policy

Return & Refund Policy — Projekt Case

1. Return Eligibility

Returns are accepted only under the following conditions, at the sole discretion of Projekt Case:

  • The item received is damaged, defective, or materially different from what was ordered.
  • The return request is raised within 48 hours of delivery 
  • The product is unused, unwashed, unaltered, and returned in its original packaging with all tags, accessories, and invoice intact.
  • The product passes a quality inspection confirming the reported issue upon receipt at our facility.

Products that fail inspection, show signs of use, or do not match the reported issue will not be eligible for refund/replacement and will be shipped back to the customer at their cost, or disposed of if the customer does not respond within 15 days.

2. Non-Returnable Items

The following are final sale and not eligible for return, exchange, or refund under any circumstance:

  • Used phone cases
  • Customized or personalised products
  • Products purchased during clearance, sale, or with a discount code
  • Minor colour, texture, or finish variations due to screen/display settings or manufacturing batch
  • Items where the customer selected the wrong phone model
  • Items reported after the 48-hour window

3. Damaged or Wrong Product

Customers must email hello@projektcase.com within 48 hours of delivery with:

  • Order number
  • Clear photos/videos of the product showing the defect
  • Photos of the outer package and shipping label
  • clear photo/video of unpacking the package to verify authenticity of our product

Claims raised after 48 hours will not be considered. Projekt Case reserves the right to request additional evidence or a video unboxing before approving any claim. Approval is at our sole discretion.

Once verified and approved, we will offer either:

  • A replacement (subject to stock availability), or
  • A refund to the original payment method (excluding shipping charges).

If a replacement is not available, store credit may be offered in place of a refund.

4. Return Shipping Address

All approved returns or exchanges must be shipped to:

Projekt Case
B5, Safdarjung Enclave
New Delhi – 110029

Customers are responsible for:

  • Packing the item securely to prevent transit damage
  • Using a trackable shipping method
  • Sharing the tracking ID with us via email

Projekt Case is not responsible for items lost or damaged in transit while being returned by the customer. No reverse pickup service is guaranteed — customers must arrange and bear the cost of shipping in all cases, including company-error cases, unless explicitly waived in writing by our support team.

5. Refunds

  • Refunds are processed only after the returned item is received and inspected at our facility.
  • Processing time: 10–15 business days from the date of receipt (not from the date of request).
  • Shipping charges (both original and return) are non-refundable in all cases.
  • A restocking fee of up to 15% may be deducted from refunds at our discretion, except where the error was solely caused by Projekt Case and verified as such.
  • For Cash on Delivery (COD) orders, refunds will be issued only via bank transfer, subject to the customer providing valid, verifiable bank details within 7 days of approval; failure to do so forfeits the refund claim.

6. Exchange Policy

Exchanges are offered only for verified defective products , subject to stock availability. If the same item is unavailable, store credit will be issued instead of a refund.

We do not offer exchanges or returns for:

  • Change of mind
  • Wrong model selected by the customer
  • Buyer's remorse
  • Delay in raising a request beyond 48 hours

Customers are solely responsible for verifying compatibility and selecting the correct phone model before ordering. No liability is accepted for incorrect model selection by the customer.

7. Cancellation Policy

Orders may be cancelled only before dispatch. Once an order is marked "shipped" or "out for delivery," it cannot be cancelled, modified, or refunded until the customer completes the return process outlined above (at their own cost, per Section 4).

A cancellation processing fee applies for orders cancelled after payment confirmation but before shipping.

8. Return Shipping Costs

  • Where the error is verified as solely caused by Projekt Case (wrong item shipped or manufacturing defect), we will reimburse standard return shipping costs upon submission of the shipping receipt — reimbursement is capped at actual courier charges and excludes expedited/premium shipping options.
  • For all other approved returns, the customer bears full return shipping costs to the address in Section 4.

9. Contact Us

Projekt Case
Email: hello@projektcase.com